Direct Energy's alerts bring you important info about your account via email or text. You get updates about energy usage, weather and more. On your Communication Preferences page, you can choose which alerts you want. Some alerts are automatically sent to you.

(Note: Prepaid customers may receive different alerts.)

There are two ways you can opt in to receive text messages:

• Text "OFFERS" to 90729 for promotional text messages from Direct Energy.
  
• Call us at 1-888-305-3828, give the customer care rep your phone number and tell them which text alerts you want to receive.

This depends on which options you select in your Communications Preferences. You can receive messages by texting a specific keyword to 90729. Direct Energy will only send you text messages you selected to receive.

Here is a list of providers that participate in Direct Energy's alerts:

• Bluegrass Cellular
• Boost Mobile
• C Spire Wireless(formerly Cellsouth)
• Carolina West Wireless
• ACS Wireless Alltel (Verizon Wireless)
• Appalachian Wireless
• AT&T
• Cellular One of East Central Illinois
• Farmers Mutual Telephone Co
• GCI Communications
• Hawkeye(Chat Mobility)
• Hawkeye(Northwest Missouri Cellular)
• Cincinnati Bell Wireless Cricket®Duet IP
• CTC Telecom
• Epic Touch
• Illinois Valley Cellular
• Inland Cellular
• MetroPCS
• PCS
• Mosaic Telecom
• Nex-Tech Wireless
• nTelos
• Panhandle Telecommunications(PTCI)
• Peoples Pioneer
• SprintTM
• West Central Wireless
• Thumb Cellular
• T-Mobile®
• U.S.Cellular®
• Union Telephone Company
• United Wireless
• Verizon Wireless
• Virgin Mobile®

T-Mobile is not liable for delayed or undelivered messages.

There's absolutely no fee from Direct Energy for you to receive text messages. However, message and data rates may apply in terms of your plan with your wireless provider.

At this time, we can only send out text messages to United States phone numbers.

There are two ways to opt out of receiving Direct Energy's alerts:

To unsubscribe from all Direct Energy text messages, text STOP to 90729.

You can also call 1-888-305-3828 to speak with a customer care rep, who will help you opt out of texts or remove your cell phone number from your account. Once you've opted out, you'll get a confirmation text from Direct Energy.

To get help with alerts, text HELP to 90729. You can also email us at ga-deonlinehelptx@directenergy.com or call 1-888-305-3828. Our customer support team is available 24/7.

You can text the following keywords to 90729 to get the information you need:

HELP — for resources to help you find answers to any questions about your account.

STOP — to stop receiving all Direct Energy's text messages. This will not affect your account.

Message and data rates may apply.

In your Communication preferences page, you can subscribe for the alerts you want:

• Receive a weekly and daily alert with your current balance and estimated days remaining*
• Receive a low balance alert when your account is estimated to be less than $5 in seven days or less. This is based on your average energy consumption*
• Receive an alert for payment confirmation. (This happens as soon as your account is updated to reflect a recent payment*)
• Receive an alert after enrolling in AutoPay
• Receive a reminder when your credit card is about to expire
• Receive a reminder after service reconnection

Direct Energy is committed to protect your personal information. Read our privacy statement to learn more.