Easy payments
Our prepaid energy plans make paying a breeze. Pay on your terms — online, in person or over the phone.
These tools make it easier than ever to manage your account.
Pay-as-you-go plans allow you to track your usage and keep tabs on your spending, so you’re always in control.
Get same-day service* after your first payment and easily manage your account online.
Track your daily and monthly usage, get reminders when it's time to make a payment and more.
Keep your budget balanced by paying your electricity bill in advance. Plus, there’s no deposit required.
Prepaid electricity lets you buy electricity as you need it. There is a minimum payment of $30.00 that will be required to start service. While there is no long-term contract term, the price is comparable to other plans in the market. You pay for your electricity upfront, and then receive daily account balances and usage updates via text message or e-mail. Payments can be made online, by phone, or at one of our authorized payment centers.
Prepaid electricity has many benefits. While there is a minimum payment of $30.00 required to start service there is no credit check, no long-term contract, and no monthly bill. You can pay with a credit card online and by phone, or pay with cash at several convenient authorized Pay Stations. Checks are not accepted by any payment channel.
You receive daily Account Updates so you know your balance and usage, which helps you manage your energy costs. We begin alerting you three to seven days prior to when your account balance is estimated to reach zero. You can choose email or text messages as your communication preference. You won't have to deal with any missed or lost mail.
Finally, you can manage your account information with our free Online Account Manager.
Yes — you start by selecting a start date for your service to begin.
Then, in order to activate your account, you must make an initial minimum payment of $30.00 immediately after you sign up for a prepaid electricity plan. You can make your first payment over the phone at the end of your enrollment or in person at an authorized pay station to ensure your electricity begins on your requested start date.
IMPORTANT: If you plan to make your first payment online, you will not be able to do so until the next business day, which may delay your service start date.
When you begin enrollment, the first thing we check is whether your service address has a provisioned smart meter. As long as you or anyone else in your household is not designated as critical care or chronic condition and you have a text-capable cell phone or a valid email address, you can sign up for a prepaid plan.
You can pay by credit card online and by phone, or pay by cash at many conveniently located authorized Pay Stations. We do not accept checks through any payment channel.
You will get daily Account Updates so you know your balance and usage, which can help you manage your energy costs. We will also send you a warning notice three to seven days before your account balance is estimated to reach zero. You can choose email or text message as your communication preference.
If at any time a deficit balance is equal to or greater than $50.00 due to an extreme weather emergency or under billing, you may be eligible to enroll in a Deferred Payment Plan. You must contact Customer Service to request enrollment in a Deferred Payment Plan.
You must repay your deficit balance over time as part of future payments, with 25% of all future payments being used to pay the outstanding deficit balance until the deficit balance is fully paid.
Failure to adhere to the terms agreed to in a Deferred Payment Plan will result in the entire outstanding amount of the deficit balance becoming immediately due and included into your account balance. If this results in your account balance being equal to or less than $0.00, Direct Energy may request that your TDU interrupt your electricity service.
You will not receive a monthly electricity bill. Instead, you pay in advance for your electricity, making a monthly bill unnecessary. You'll have the freedom to pay any amount you want.
You can always view your billing and payment history by logging into your Online Account Manager.
*Offer valid for new residential customers in Texas only. Provisioned smart meter required. Certain eligibility requirements, fees, taxes, terms and conditions apply. Orders placed after 2 p.m. will be activated the following business day.
Need help placing an order?
Texas customers: Call us at 1-855-461-1926
Northeast and Midwest customers: Contact us
Questions about your current service?
Texas customers: Call us at 1-888-305-3828
Northeast and Midwest customers: Contact us