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Direct Energy is dedicated to helping you choose the right energy solutions for your unique needs. Find the perfect fit with our electricity and natural gas plans today.
Home security, automation and efficiency at your fingertips. Protect your peace of mind with an exclusive offer from our partner Vivint.
Discover practical, energy-saving tips to reduce electricity costs and increase efficiency at home or business. Knowledge is power, literally!
Get the Direct Energy app to easily pay your bill, manage your account, keep an eye on your usage, refer friends and more.
Direct Energy is dedicated to helping you choose the right energy solutions for your unique needs. Find the perfect fit with our electricity and natural gas plans today.
Home security, automation and efficiency at your fingertips. Protect your peace of mind with an exclusive offer from our partner Vivint.
Discover practical, energy-saving tips to reduce electricity costs and increase efficiency at home or business. Knowledge is power, literally!
Get the Direct Energy app to easily pay your bill, manage your account, keep an eye on your usage, refer friends and more.
Frequently asked questions
Have questions? We've got answers. Find information on how to sign up for service, manage your account, troubleshoot issues and more.
The local utility assigned to your service area maintains all the poles, wires and lines that transmit electricity and natural gas to your home. To report a power outage or natural gas leak, please contact your local utility company.
Texas customers
You can contact us by calling our customer care team toll-free at 1-888-305-3828 or by emailing ga-deonlinehelptx@directenergy.com.
Our customer care and chat representatives are available to assist you 24 hours a day, 7 days a week.
In addition, social media support is available Monday-Friday, 8:00 a.m. to 5:00 p.m. CT.
Customers outside of Texas
You can contact us by calling our customer care team or by emailing csdirectenergy@directenergy.com.
Our Customer Care representatives are available to assist you Monday – Friday 8:00 a.m. – 8:00 p.m. ET and Saturday 8:00 a.m. – 5:00 p.m. ET.
In addition, Live Agent Chat is available Monday-Friday, 9:00 a.m. to 7:00 p.m. ET. Agents will also monitor our social media pages during this timeframe.
You can enroll with Direct Energy by entering your ZIP code to view plans. You can also contact us to sign up.
Texas customers
We offer quick and easy transfer of service through our Online Account Manager. Once you log in, click Menu and navigate to “Moving? Transfer to new address” under Manage Existing Service.
You will enter the following information:
If you’re moving into a different utility service area, you’ll select a new electricity plan for your new home.
You can also transfer your service by calling customer service at 1-888-305-3828.
Customers outside of Texas
You’ll first need to provide your new address to your local utility company. If you’re moving out of your current utility’s service area, create an account with your new utility.
After you contact your local utility, you can contact Direct Energy customer service to transfer your service to your new address. If you’re moving out of your current utility’s service area, our care agents will assist you in selecting a new electricity and/or natural gas plan.
Direct Energy and your utility work together to provide services for your specific area.
Direct Energy is a retail, or competitive, electric and natural gas provider. If you live in a deregulated area, you can shop for your own electricity and/or natural gas plans with suppliers like us to find the right rate and plan for you.
Your local utility is responsible for transmitting, connecting and disconnecting electricity or gas to your home and reading and maintaining your home's electric or gas meter. The utility also maintains the lines and other equipment used to transmit electricity or natural gas. In some areas, your utility may compete in the market, selling its own rates and plans to customers.
On your bill
If you choose to sign up for electricity or natural gas with a competitive supplier like Direct Energy, the company that sends you monthly bills will depend on where you live. You may be billed directly by your competitive provider or you may still receive your bill from your utility with your competitive provider listed as a line item.
Whether you buy electricity or natural gas with a competitive provider or your utility, your bill will include delivery charges from your utility. These charges cover the operational costs associated with maintaining the equipment that delivers electricity or natural gas to your home.
We offer a wide range of plans and even help you customize them to fit your needs! Shop our plans to find your best fit today.
Need help placing an order?
Texas customers: Call us at 1-855-461-1926
Northeast and Midwest customers: Contact us
Questions about your current service?
Texas customers: Call us at 1-888-305-3828
Northeast and Midwest customers: Contact us
