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Choose Direct Energy

Direct Energy is dedicated to helping you choose the right energy solutions for your unique needs. Find the perfect fit with our electricity and natural gas plans today.

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A smarter, safer home

Home security, automation and efficiency at your fingertips. Protect your peace of mind with an exclusive offer from our partner Vivint.

 

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25 energy-efficient tips for lower electricity costs

Discover practical, energy-saving tips to reduce electricity costs and increase efficiency at home or business. Knowledge is power, literally!

 

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Download the app

Get the Direct Energy app to easily pay your bill, manage your account, keep an eye on your usage, refer friends and more. 

 

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Manage your electricity usage with Smart Alerts

At Direct Energy, we give our customers the tips and tools they need to save energy in their homes. With our usage updates and alerts, we help you stay in the know about your usage and predicted bill amount, notify you about high-usage periods, and give you energy-saving tips right in your inbox.

What can I expect from Smart Alerts?

We'll send you monthly summaries to help you keep your usage on track and high usage alerts when you use more electricity than usual. 

Usage summaries

Get current and predicted usage information, insight on how upcoming weather could affect your bill and tips on how to save.

High usage alerts

We'll send you alerts when your usage is higher than usual so you can take steps to save energy.

What factors impact my energy bill?

Home size

Smaller homes typically use less electricity than larger homes because less electricity is needed to run lights, heating and cooling and other appliances and electronics.

Read more about what can affect your electric bill.

Weather & climate

If the weather is unusually hot or cold, your AC or furnace has to work harder and draw more energy to keep your home comfortable. Alternatively, mild outdoor temperatures put less pressure on your HVAC system, allowing it to run less often and costing you less.

Read more about what can affect your electric bill.

Usage habits

Activities like entertaining friends, using your appliances more or spending more time at home can increase your usage; things like going away for the weekend or doing fewer loads of laundry and dishes may cause a decrease.

 

Read more about what can affect your electric bill.

Home energy efficiency

Your heating, cooling and large appliances are major energy users, accounting for up to 73 percent of the average household's energy use. Appliance efficiency and regular maintenance can affect how much energy your appliances use.

Factors like windows and insulation can also affect how your home uses electricity. Well-sealed windows and good insulation can help your air conditioner and heating system use less electricity by keeping the treated air inside your home and the hot or cold air out.

 

Read more about what can affect your electric bill.

Billing days

Due to the meter read schedule of your local utility, your billing periods may not always be the same number of days. If your billing period is longer, your total usage is more likely to increase compared to a shorter billing period.

Read more about what can affect your electric bill.

Electricity rate

The price you pay per kWh of usage will also affect your bill.

Read more about what can affect your electric bill.

Frequently asked questions 

Show all answers

The welcome email is a one-time communication that outlines the types of alerts and updates you'll receive as a Direct Energy customer. These alerts and usage summaries give you insight to help you better manage your usage and make informed choices, plus tips on how you could save energy and money.

You'll receive a usage summary every month around the midpoint of your billing cycle.

You'll receive a usage summary around the midpoint of your billing cycle, showing how much energy you've used so far, how much you're forecasted to use for the remainder of the billing period and how much we estimate your next bill will be. You'll also see tips and tricks on how to use less energy.

High-usage alerts notify you if you've used more energy than normal. These alerts help you stay aware of high usage so you can proactively reduce your use and save money on your bill.

You'll receive a high-usage alert when you've used more energy than you normally do. We closely monitor your usage to determine your normal and high usage levels. High usage could be due to extreme weather or unique events such as hosting a party or a family member staying home from work or school

We closely monitor your usage to get a baseline for your normal usage amount. We define high usage as at least 50% over your normal usage.

No. We will not alert you of high usage more than twice a week. If your usage is still higher than normal the following week, we'll let you know so you can stay proactive.

Your AC and furnace are two of the biggest energy users in your home, and the weather outside affects how hard they have to work to keep your home comfortable. We include weather forecasts in your high-usage alerts so you can take proactive steps to save energy when you experience extreme weather.

To change your communication preferences or unsubscribe from all usage updates and alerts, click the link to the preferences center at the bottom of each email.

Need help placing an order?
Texas customers: Call us at 1-855-461-1926
Northeast and Midwest customers: Contact us

Questions about your current service?
Texas customers: Call us at 1-888-305-3828
Northeast and Midwest customers: Contact us