Customer Bill of Rights
Prices are only part of keeping our customers happy; the other part is you. You represent Direct Energy, and we pledge to uphold these promises to each customer:
We will give you control of your energy.
You can count on us to give you straightforward pricing, honest customer service and a friendly smile, every time we talk.
It's all about respect.
You're not just an account number. You're a person with a name and your own unique energy needs, and we'll treat you as such.
If it's wrong, we'll make it right.
We're people too. Sometimes, we make mistakes, and we'll admit it. Then we'll fix it.
We will use our size and strength to benefit those around us, from our customers to the communities in which they live.