Who is Direct Energy?

But why us?

Since 2000, Direct Energy has been giving over 5 million customers control of their energy. We do this by being exactly what we say we are - simply, friendly and direct. When there's a question, we answer it. When our customers want information, we make it available. If there's a problem, we fix it. No games, no gimmicks. We'll provide our customers with the tools they need to stay energy efficient and keep costs down.

Something you didn't know...

• We are one of North America's leading integrated energy companies and have been since 2000.
• With operations across North America, we have over 5 million home and business customer relationships.
• We serve customers across 21 states, the District of Columbia and 10 Canadian provinces.
• We have over 50,000 business customers relationships.
• We have over 1.2 million customer relationships in the US through our Direct Energy, CPL Retail Energy and WTU Retail Energy brands.

Customer Bill of Rights

Prices are only part of keeping our customers happy; the other part is you. You represent Direct Energy, and we pledge to uphold these promises to each customer:

We will give you control of your energy.
You can count on us to give you straightforward pricing, honest customer service and a friendly smile, every time we talk.

It's all about respect.
You're not just an account number. You're a person with a name and your own unique energy needs, and we'll treat you as such.

If it's wrong, we'll make it right.
We're people too. Sometimes, we make mistakes, and we'll admit it. Then we'll fix it.

We will use our size and strength to benefit those around us, from our customers to the communities in which they live.